About Evoto

What are system requirements?

Operation system

• Windows 7 (x64), Windows 10 (x64), Window 11(x64)

• macOS: 10.13 and above

Hardware

• at least 8 GB of RAM

• 64-bit (x64) processor, 1.2 GHz or faster

• mac: 2015 or later, Intel or Apple Silicon

Recommended Devices

Mac

• Mac mini - Configuration: 32GB RAM + 1TB SSD

• iMac - Configuration: 32GB RAM + 1TB SSD

Windows

• HP Envy Desktop PC

  CPU: Intel Core i9-13900KS (13th Gen)

  RAM: 32GB

  Storage: 1TB SSD

  GPU: NVIDIA GeForce RTX 4060 Ti 16GB GDDR6

• Lenovo Legion 5i Tower CPU: Intel Core i7

  RAM: 32GB

  Storage: 1TB SSD

  GPU: NVIDIA GeForce RTX Series

• HOENGAGER Poseidon Gaming PC Desktop

  CPU: AMD Ryzen 7 5700X 3.4GHz

  RAM: 32GB DDR4

  Storage: 1TB M.2 PCIe SSD

  GPU: NVIDIA RTX 3050 6GB

• Skytech Shadow Gaming PC Desktop

  CPU: Intel Core i5-12400F

  RAM: 32GB

  Storage: 1TB SSD

  GPU: NVIDIA GeForce RTX 4060

• HP Pavilion TG01 Gaming/Entertainment Desktop PC

  CPU: AMD Ryzen 7 5700G 8-Core

  RAM: 32GB

  Storage: 1TB M.2 SATA SSD + 3TB HDD

  GPU: NVIDIA RTX 3060

• ROG Gaming Small Form Factor Desktop PC

  CPU: Intel i7-13700KF

  RAM: 32GB DDR5

  Storage: 1TB SSD

  GPU: NVIDIA RTX 4070

For the latest specifications and availability, please check the product's official website.

How do I check for the latest updates?

To check if an update is available:

• Open Evoto and log in.

• Click your avatar at the right corner of Evoto.

• Click About us below your Avatar.

• Click Check for Updates to check if an update is available.

• If an Evoto system update is available, click Updates Now.

• Follow any steps on the screen.

How to turn off email notifications from Evoto?

To turn off email notifications from Evoto, you can follow these steps:

• Visit the Evoto website and log in using your email address.

• Navigate to your profile page.

• On the left side, under the "Basic Information" section, locate the "Email Notification" option.

• Click on "Manage Notifications."

• From there, you can choose which email notifications you'd like to receive or unsubscribe from all.

• Once you confirm your selection, the changes will be updated promptly.

This process allows you to customize or completely disable email notifications according to your preferences.

How many devices can I use with my Evoto account?

When you sign into the Evoto desktop app on a device, that device is added to your device list on the device page of your account settings.

Depending on your plan, you may only be allowed to sign into a certain number of devices simultaneously. Here are the device limits for each plan:

• Non-subscribers can be signed into only one device at a time.

• Pay-As-You-Go pack users can be signed into up to 2 devices at a time.

• Annual Subscription Users can be signed up to up to 5 devices at a time, depending on the active plan.

• On-demand Pack (Only available in certain regions) users can sign into up to 2 devices at a time.

• Enterprise users can customize the number of devices that can be signed into by contacting our sales.

What can I do if my device limit is reached?

If you’ve reached the device limit, the next time you attempt to sign into a device, you’ll be prompted to sign out of one of your existing devices.

You can also sign out of devices remotely from your device list on the device page.

Or, you can upgrade your subscription to increase the device limit.

Note: Signing in to evoto.ai doesn’t count toward this number or add that device to your device list.

How to fix Mac "'Evoto' can't be opened because it was not downloaded from the App Store" error?

To fix this error, you should only follow these instructions:

• Click OK on the dialog.

• Pull down the Apple menu and choose "System Preferences".

• Choose "Security & Privacy".

• Go to the "General" tab.

• Click the lock icon in the corner and authenticate with an admin account login and password on the Mac.

• Look for "Allow apps downloaded from:" and select "App Store and identified developers".

• Alternatively, you can choose the one-off "Open Anyway" option for whatever app is listed, if you just saw the error message.

• Close System Preferences.

Now return to the app and launch it again. It will open fine.

How do I allow Evoto through Windows AntiVirus?

There may sometimes be issues with Evoto interacting with Windows and anti-virus software.

Anti-virus programs may prompt you to accept or refuse Evoto-related processes. Accepting those processes can ensure Evoto runs smoothly on your computer. By the way, here's how to whitelist and resolve issues in these:

Windows Defender

• Open Windows Defender from the notification area.

• Select Virus & threat protection.

• Open Virus & threat protection settings.

• Scroll down and select Add or remove exclusions under the Exclusions section.

• Click on Add an exclusion and select the file, folder, or process you want to exclude.

• Confirm selection.

For more detailed instructions, please click here: Add an exclusion to Windows Security

McAfee

Make sure you have already opened Internet Connections for Evoto, then do the following:

Look for the app that is being blocked in the list.

• If the app is in the list:

  Select the app, and click Edit at the bottom of the list. If your list contains numerous entries, you might need to scroll down before seeing the Edit button.

  Under Access, ensure that Incoming and Outgoing is selected, then change the type from default to Open to all devices.

  NOTE: You can also choose to Use designated ports if you know which ports to select.

  Click Save.

• If the app isn't on the list:

  Click Add.

  Click Browse and locate Evoto to add.

  Select Evoto and click Open.

  Under Access, ensure that Incoming and outgoing is selected, then change the type from default to Open to all devices.

  NOTE: You can also choose to Use designated ports if you know which ports to select.

  Click Save.

After you make these changes, you can now use the app that was previously blocked.

For more detailed instructions, please click here: How to exclude files from virus scans on Windows

Avast

• Open Avast user interface from the notification area.

• Open Settings.

• Choose General.

• Open Exclusions.

• Click on the File Paths and then on Browse.

• Navigate to the folder where the EXE file(such as Evoto.exe) is stored.

• Here you can exclude the entirety of the folder or just an individual EXE file.

• Confirm changes and enable real-time protection.

For more detailed instructions, please click here: Excluding certain files or websites from scanning in Avast Antivirus

ESET

• Open ESET from the notification area and press F5 to open the Advanced Setup.

• Open Antivirus and antispyware.

• Select Exclusions.

• Click on Add in the right pane.

• Follow the path to the EXE file(such as Evoto.exe) and exclude it. You can exclude the containing folder, as well.

• Confirm changes and turn on the real-time protection again.

For more detailed instructions, please click here: Exclude an application by name from scanning in ESET Windows home products

Avira

• Right-click on the Avira icon in the notification area and disable the real-time protection.

• Install the program.

• Now, expand the Avira from the notification area.

• Click on Extras.

• Select Configuration from the contextual menu.

• Open PC protection and then Scan.

• Select Exceptions and then Add.

• Exclude an individual file(such as Evoto.exe) or the whole folder.

• Now, get back to PC protection and expand Real-time protection.

• Click Exceptions and then Add.

• Exclude the same file/folder as above.

• Confirm changes and enable Real-time protection.

For more detailed instructions, please click here: How do I exclude files from the clean-up process of Avira System Speedup?

Bitdefender

• Open Bitdefender.

• Click on Protection.

• Choose View features.

• Select Settings.

• Open the Exclusions tab.

• Click on the List of files and folders excluded from scanning and then Add.

• Add the file (such as Evoto.exe) or folder you want to exclude.

• Confirm the selection and re-establish the Real-time protection.

For more detailed instructions, please click here: How to exclude files and folders from Bitdefender Antivirus scan

Malwarebytes

• Open Malwarebytes.

• Select Settings.

• Choose Malware Exclusions.

• Click Add file if you want to exclude the EXE file or Add folder if you want to exclude the whole folder.

• Follow the path and select the file/folder (such as Evoto.exe) you want to make invincible for further scans.

• Confirm the selection and run the program.

For more detailed instructions, please click here: Manage the Allow List in Malwarebytes for Windows v4

What should I do if the login popup keeps failing to load when making a purchase?

Please try the following steps:

Check your internet connection: Ensure that your device is connected to a reliable internet connection. Try opening other web pages or applications to confirm whether the internet connection works properly.

Check your VPN connection: If you are using a VPN (Virtual Private Network), verify that it is running properly. Sometimes, VPN connections can interfere with the loading of certain website elements.

Try a different browser or device: If the issue persists, try making the purchase using a different browser or device. Sometimes, certain browsers or devices may be incompatible with the website.

If none of the above methods work, please click here to contact our customer service for further assistance.

How to change my email address?

Currently, Evoto supports changing emai address on the official website when users have not purchased credits. The transferred email must not been registered before. If the transferred email has been registered, please delete this account first and then change the email. Following are the instructions:

1. Log into Evoto’s official website, click your avatar, and My Account.

1. Click Change Email.

1. Check your email, and enter the verification code.

1. Enter the transferred email.

1. Check the transferred email, and enter the verification code.

1. If you have any other questions, please contact us!

Didn't Receive the Confirmation Email?

If you didn’t receive the confirmation email, try the following steps:

Check your spam or junk folder. Sometimes email providers mistakenly flag automated emails as spam. Look for an email from [e-mail], [e-mail], [e-mail], [e-mail].

Mark the email as “Not Spam” If you find the email in your spam folder, mark it as “Not Spam” to ensure you receive future emails in your inbox.

Add our email to your whitelist (safe sender list). To make sure our emails always arrive, please add [e-mail], [e-mail], [e-mail], [e-mail] to your address book or whitelist.

Here’s how to do it for common providers:

Gmail:

Open Gmail and go to Settings > Filters and Blocked Addresses.

Click Create a new filter.

In the “From” field, enter [e-mail], [e-mail], [e-mail], [e-mail], then click Create filter.

Check Never send it to Spam, and click Create filter.

Outlook / Hotmail:

Go to Settings > View all Outlook settings > Mail > Junk email.

Under Safe senders and domains, add [e-mail], [e-mail], [e-mail], [e-mail].

Yahoo Mail:

Go to Settings > More Settings > Filters.

Click Add new filters and set a rule to move emails from [e-mail], [e-mail], [e-mail], [e-mail] to Inbox.

If you've tried all the above and still haven’t received the email, please contact our support team ([e-mail]).