New Pricing Model
Published on Sep 26th 2024
Last updated
Published on Sep 26th 2024
Last updated
We offer two main types of payment plans: a pay-as-you-go credit package and a yearly subscription plan.
| Pay-As-You-Go credit package | Yearly Subscription Plan |
|---|---|
Yes, we offer customized enterprise plans. Please contact support@evoto.ai for more information.
If you have purchase the original package from Evoto few month ago, don't worried about it, you package can be continue used as usually. The credits will be deducted based on the earliest expiration date.
Existing Credits: If you purchased 1200 credits a few months ago and still have some left, they will expire as per the original plan's terms if you do not used them up. Purchasing With New Yearly Subscription Package: If you decide to purchase more credits with the new yearly subscription plan, rest assured that your existing plan will remain active.
Please note that the old package will not roll over into a new yearly subscription and will expire at the end of its term.
Unfortunately you cannot. Unused credits from the pay-as-you-go package will expire after 2 years and cannot be rolled over.
Unfortunately the pay-as-you-go credits have a fixed expiration date of 2 years and cannot be extended.
No, any unused credits from a yearly subscription will roll over to the next subscription year if you renew, up to a maximum of 5 times the credit of your new subscription package. Please note that Evoto will have a Grace period for your yearly subscription. The grace period is 30 days. If you decide to continue with your yearly subscription, and purchase during the grace period, your plan will be valid for another year, including the rollover credit.
Yes, we offer a top-up package for additional credits at a price cheaper than the pay-as-you-go package, based on your yearly subscription plan.
The price for the top-up package is based on your yearly subscription and you will be able to check on the top-up package once you have purchased the yearly subscription. How to check on the Top Up package Price? (picture)
Top-up Pack is the credit package specifically for most of the yearly subscription plan to purchase additional credits without upgrading the yearly subscription. The Top-Up Pack usually at the same unit price as your yearly subscription.
There is no limit to how often you can purchase a top-up package during your yearly subscription period. You can purchase a top-up package as many times as you want.
Yes, you can upgrade your subscription plan at any time by The picture instruction on how to Upgrade the package
Upgrading your plan takes effect immediately: After you confirm, your payment method is charged for the and the credit of your new subscription are available. And you left over credit from the previous credit will turn into your rollover credit, and your subscription due date will also be updated.
For example, when you upgrade the 1600 credits yearly plan to the 3600 credits yearly plan, you will be charged instantly for 3.6k yearly subscription, and additional 3600 credits plan will be add to your account. If your remaining 200 credits from previous subscription plan, it will become the rollover credit for the new subscription plan. Also, the new rollover limit will apply right away.
Yes, however the downgrade subscription will only be applied fro your next billing cycle.
If you're downgrading your yearly plan, you will not be billed immediately. Instead, your current plan stays active until the end of the current billing period, and only then the new plan takes effect.
Your existing credits will remain in your account and can be rolled over to the next year but for the next payment cycle, the credit allocations will be adjusted according to the new tier for your next year and will include the rolled-over credit.
You cancel your subscription by following steps (picture)
Your subscription will be canceled at the end of your current billing period. After that, your remaining credits will be invalidated.
Refunds are not typically provided for mid-year cancellations. However, you can continue using the remaining credits until the end of the subscription period.
Evoto will deduct the credit that is closest to expiring soon.
You can check your credit validation through the following instruction (picture)
Yes, you can switch to a yearly subscription plan at any time.
The yearly will start on the day of your purchased. In the meanwhile your pay-as-you-go package will still be available for used.
Unfortunately, you cannot purchase a pay-as-you-go package while you are under most of the subscription plan. While in the subscription plan, you can purchase the Top-Up Pack for additional credit usage if you do not want to upgrade your package.
And once you decided to stop with your yearly subscription, you can they start purchasing the pay-as-you-go package, and any unused yearly subscription credits may be forfeited.
Please check on the following instruction: (picture)
Yes, Evoto offers 15 free credits for your account, so you can test our service before committing to a paid plan.
You are billed annually on the anniversary date of your subscription.
Credits are tied to individual accounts and cannot be shared.
For the pay-as-you-go package will allow you to login to 2 different device.
For the yearly subscription plan, based on the tier you have select, you will be able to log into different devices.
However for the enterprise plan, please contact your Account Manager for more information.
Yes, our customer support team is available to assist you with any billing questions or issues.
When deciding between a Pay-as-you-go package and a yearly subscription package, it's important to consider your usage patterns and long-term needs.
While the Pay-as-you-go option offers flexibility and suits irregular or sporadic use, the yearly subscription package is often more economical for those who consistently utilize our services.
If you anticipate regular use of our services, the yearly subscription package provides excellent value and ensures you maximize the benefits available.
However, if your needs are less predictable, the Pay-as-you-go package remains a flexible alternative.
Unfortunately, Evoto do not currently support for the discount for long-term commitment.
Yes, you can definitely cancel your automatic payments in your account settings: (picture)
Please note that Evoto only has a grace period of 30 days for your yearly subscription.
If you decide to continue with your yearly subscription, and purchase during the grace period, your plan will be valid for another year, including the rollover credit.
However, once you finish your yearly subscription and decide to not continue with the payment. After 30 days of the grace period, all your remaining credit will be gone. If you restart your subscription later, your package will be a brand new yearly package, and the remaining credit from the previous subscription will not be rolled over.
Yes, you will be losing all your credits if you do not renew your yearly subscription on time. Evoto has a grace period of 30 days for your yearly subscription currently.
Yes, invoices are automatically generated and available for download in your account after each purchase. Please check the following information: (picture)
Currently, we do not offer installment payment options for yearly subscriptions. However, for the enterprise package, you can discuss more options with your account manager.
Yes, we send out renewal reminders before your subscription is set to renew.
Refunds for unused credits are generally not provided. Please review our refund policy or contact support@evoto.ai for more information about specific cases.
The pay-as-you-go package allows you to purchase credits as needed. The credit you have purchased will expire after 2 years.
The yearly subscription plan includes different amounts of credits based on the tier you choose. Unused credits roll over to the next year if you renew your subscription.
Rollover Feature: To alleviate concerns about credit expiration, we have introduced a rollover feature for the Yearly Subscription Plan. Unused credits can be rolled over, up to a maximum of 5 times the credit of your new subscription package. The unused credits remain valid as long as you’re subscribed. Top Up Pack: Allows you to purchase additional credits without upgrading the yearly subscription.