# Purchase Packages

## What can I do if the payment fails?

{% hint style="info" %}
If you get the Error Code E-403 while you make a payment, please contact <mark style="color:orange;">**<support@evoto.ai>**</mark> directly for support.
{% endhint %}

1\) Please try to use a different credit card or payment method to complete your purchase.

If you still can't make a purchase:

1\) Please wait until 24 hours later to try it again since you might achieve your daily payment maximum. <mark style="color:orange;">**Please do not use the same card or the same payment account to make any further attempts to access the checkout within 24 hours; otherwise, the waiting period will be extended.**</mark>

2\) Please try to get in touch with your bank to allow international purchases on your card, and release related restrictions to avoid cards being locked. Since the problem is most likely due to your bank declining the payment. Evoto doesn't have information about why the payment method was declined. Here are possible reasons for the bank to reject the payment:

* Insufficient Funds: If your account balance is insufficient to cover the transaction, the bank will decline the payment.
* Fraud Prevention: The bank might suspect fraud risk associated with the transaction and thus reject the payment.
* International Transaction Restrictions: Some banks have restrictions on international transactions, and if you are attempting an international payment, it could be declined.
* Card Frozen: If your bank card is frozen or flagged for irregularities, it can result in payment being declined.
* Transaction Limits: Some banks set daily or monthly transaction limits, and if the payment exceeds these limits, it might be rejected.
* Unrecognized Source of Transaction: If the source of the transaction doesn't align with your spending habits, the bank could decline the payment.
* Expired Card or Account: If your bank card is expired or your account is closed, payments won't go through.
* Technical Issues: In some cases, technical issues might lead to payment rejection.

3）Still have issue? Please contact <mark style="color:orange;">**<support@evoto.ai>**</mark> directly for support.

## How long is my package valid for?

1 year from the day you purchase it.

## How to get an invoice for the package you purchased？

You can get an invoice for the package you purchased by the following steps:

1. Signing in from Evoto’s official website.

<figure><img src="/files/EowtYCzEAKI4IcUfC2i1" alt=""><figcaption></figcaption></figure>

2. Click My Billing and Usage.

<figure><img src="/files/LA4mf42i5zy79rhq9KqH" alt=""><figcaption></figcaption></figure>

3. Slide to the bottom and find Invoices. Click the invoice sign as circled below. You can also edit your information for the invoice at "Edit information".

<figure><img src="/files/qdDs6TuaBMdggBwdmTno" alt=""><figcaption></figcaption></figure>

## How to add a VAT number when purchasing credits?

Please follow the steps:

1. Please enter your details as shown below, and then click Continue:&#x20;

<figure><img src="/files/1rw3AwmA27gl0TIZEUHv" alt=""><figcaption></figcaption></figure>

2. Click Add VAT number:&#x20;

<figure><img src="/files/eeDS7x6Qmya0uu6a39k2" alt=""><figcaption></figcaption></figure>

3. Please enter your VAT number details.

<figure><img src="/files/OgD3xrSRvCNGIl1QhLpx" alt=""><figcaption></figcaption></figure>


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